Return Policy

Uvaper Return Policy

 

Everything shipped from UVAPER will always have a tracking number. You can track your orders via the tracking number and if you believe your package to be missing or delayed please use the information below to answer any questions you may have.

http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&iid=bafc679d-99f3-4148-90a9-18104d2ef988

http://www.ups.com/content/us/en/resources/sri/cla_faq02.html

 

We at UVAPER are dedicated to ensuring that each item you receive is in perfect working order and that you have received the proper item.

Returns are accepted on DOA/Wrong item received items only.

Not covered by Uvaper return policy:

> “Buyers Remorse"

> Any E-Juice or battery due to their volatile nature, except for DOA

> Cartomizers, Atomizer, or any Rebuildable device except for DOA

> Compatibility issues.  We encourage you to do your research on the item before purchasing it in order to ascertain the compatibility. 

> Damage or failure as a result of improper/incorrect operating (refer to user manual for operating instructions)

>Defects caused by normal wear and tear.

When sending in defective items, it’s important for us to have the following information to get your return processed efficiently and quickly.  Sending in returns without the proper information will delay the process of your return.

  • Company Name and Address
  • Contact Number
  • Contact Email
  • Sales Order Number that the device was purchased on
  • Date of Purchase

 

The following information must be accompany with the defective items or it’ll result in the return being placed on hold:

  • Defective Reasons for returning every single item
  • The sleeve for the box, which contains the UPC code and/or unique item code

 

 If you have multiple accounts, please make sure to send the required information so we can give the appropriate shop the proper credit.  This will help us process things quicker without delay.

Due to the nature of any batteries we will not carry any personal warranty for them beyond DOA. We encourage you to check each item as you receive them for accuracy and functionality.

We are not responsible for any loss, liability, damage (direct or indirect), personal injury, or expense of any nature that may occur to you or third party recipients due to the use of our items. Furthermore we are not liable for any of the previously mentioned scenarios that may occur due to our omission, delay, accidental, or inaccuracies of information stated on this website. We encourage every customer to research an item before purchasing it.

If you have any questions regarding our return policy, you can either Email us at service@uvaper.com or call at 253.236.5251.

By placing an order with UVaper you agree to our Terms and conditions including, but not limited to our return policy and other information displayed on this page.

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